STORE POLICY

Customer Care

External Customers

  • We will greet our customers in a courteous and professional manner.

  • We will listen effectively to our customers’ requests and promptly take the necessary actions to assist them. We will keep our customers informed of unexpected delays in service.

  • We will inform our customers of normal process time, when they can expect completion and any delays that may arise in the process.

  • We will touch base with our customers to update them as to where we are in the process.

  • We will respond to website questions/requests within 24 hours during normal business hours.

  • We will respond to applicants (employee/volunteer) within 24 hours of normal process time to let them know when they can expect completion and any delays that may arise in the process.

  • We will finish our encounters with our customers in a courteous and professional way.

Internal Customers

  • We will interact with each other in a courteous and professional manner.

  • We will inform our internal customers of normal process time, when they can expect completion and any delays that may arise in the process.

  • We will touch base with our internal customers daily, either by e-mail or phone, to update them as to where we are in the process.

  • We will work to resolve issues with coworkers and other departments by discussing problems directly and working toward agreed upon solutions.

  • We will be considerate, cooperative and helpful to every staff member to assure quality services.

  • We will hold ourselves and each other accountable for addressing inappropriate comments and behavior.

Voice Mail

  • We will respond to voice mails within 24 hours during normal business hours.

  • We will update our voice mail greeting, advising callers when we will be out of the office for an extended period of time (1/2 day or longer), informing callers of when we will return and who they may contact with questions (if applicable).

E-mail

  • We will respond to e-mails within 24 hours during normal business hours.

  • We will update our e-mail notification message when we will be out of the office for an extended period of time (full day or more). We will indicate our expected return date and indicate a contact person (if applicable).

General

  • We will make our goal to exceed the expectations of all of our customer groups.

  • We will work to anticipate the needs of those we serve by proactively working to meet their needs.

  • We will hold ourselves and each other accountable for our service commitment.

  • We will be conscious of our communication style (ie; audible voice, eye contact when speaking to someone, tone of voice) and communicate in a professional manner.

Privacy & Safety

This privacy notice discloses the privacy practices for mtvapors.org. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

  2. What choices are available to you regarding the use of your data.

  3. The security procedures in place to protect the misuse of your information.

  4. How you can correct any inaccuracies in the information.

 

Information Collection, Use, and Sharing 


We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information


You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data.

 

Security 


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (859)-575-3392 or via email mtvapors1@gmail.com.

Wholesale Inquiries

If you are a store and would like to carry TVL please contact us at mtvapors1@gmail.com with a copy of your business license.

 
Payment Methods

- Credit / Debit Cards
- PAYPAL

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